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Shipping & returns

Chicago Wine Consulting allows shipment, delivery, and pick-up of all online orders. 

You (the purchaser) are required to show proof of age at the time of receipt of shipment, delivery, and/or pick-up.  If someone is accepting the shipment, delivery, and/or pick-up of your order, they must show proof of age at time of receiving the order.

For in-store Pick-ups: You may pick up your order anytime we are open; Tuesday thru Saturday from 10:30AM to 6:30PM, and Sundays & Mondays from noon to 5PM For Delivery: Chicago Wine Consulting offers delivery to Chicago and the surrounding suburbs for $15 flat rate.  Orders over $250.00 qualify for FREE delivery.  If you are unsure if you’re in our delivery range or have any questions, please contact us at:  [email protected] IL Shipments: Chicago Wine Consulting uses FedEx for all shipping within Illinois that is not being delivered by us. 

Shipping costs for your order will be calculated after your purchase based on your location and total number of bottles ordered, and the total shipping cost.  We will contact you directly to set up the shipment; including the total cost of the shipment, total number of packages being shipped, and what day the shipment will be scheduled on the calendar for outgoing shipment.  If you’d like a shipping quote before placing an order or have any questions, please contact us at:  [email protected] Domestic (USA), outside of IL, Shipments: Unfortunately, Chicago Wine Consulting can only ship to the states it is legally allowed to.  Please contact us directly at:  [email protected] to see if your state allows us to legally ship to you. 

For those that qualify, Chicago Wine Consulting uses FedEx for all Domestic shipments.  Shipping costs for your order will be calculated after your purchase based on your location and total number of bottles ordered, and the total shipping cost.  We will contact you directly to set up the shipment; including the total cost of the shipment, total number of packages being shipped, and what day the shipment will be scheduled on the calendar for outgoing shipment.  If you’d like a shipping quote before placing an order or have any questions, please contact us at:  [email protected] International Shipments: Chicago Wine Consulting DOES NOT offer International shipping.  For those customers outside of the USA that wish to place an order please contact us beforehand at:  [email protected] 

For customers that have their own International shipping methods, Chicago Wine Consulting will prepare your order for shipment, and package your wines in the appropriate wine shipping containers for you.  In addition, we will deliver or ship your order to your preferred shipping carrier.  Customers with their own shipping carrier/shipping accounts: Chicago Wine Consulting will pack and prepare any orders for a customer if that customer wants to facility their own shipment. 

In addition, we will be drop off or deliver an order to the shipping carrier of your own choice/shipping account holder.  Chicago Wine Consulting will NOT be held accountable for any shipment facilitated with using the customer’s shipping carrier/method.  If you are using your shipping account/carrier you assume ALL risks of the shipment.  Chicago Wine Consulting will NOT be held financially responsible for any shipments facilitated by the customer. 

If you have any questions, you can contact us at:  [email protected] Any additional questions or concerns, or to set up a shipment please:  [email protected]

Return and Refund Policy

Last updated: June 11, 2021

Thank you for shopping at Chicago Wine Consulting.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The following Goods cannot be returned:

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

631 Clearview Dr
Glenview, Illinois 60025-4042
United States

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: